Expertise
Application management and support
Functional and technical support across the full lifecycle, so issues get resolved and the platform keeps improving.
Who it's for
Organizations running a live LMS that needs day-to-day functional and technical support, or that have outgrown an internal team's capacity to handle incidents and releases.
Our approach
Support is structured across levels 1 to 3 with clear escalation paths, root-cause analysis rather than recurring workarounds, and a backlog that's actively managed instead of accumulating.
Risks we watch for
Without a defined support model, the same incidents tend to recur because fixes address symptoms rather than root causes — we track this explicitly through problem management.
Deliverables
- Functional and technical support, levels 1 to 3
- Incident investigation and root-cause analysis
- Problem management
- Release management
- Backlog management
- Configuration maintenance
- Vendor coordination
- Production support
- Service improvement plans